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SUPPORT / THE PLAYBOOK

A clearer answer.
A better working day.

Practical guidance for setting up, taking payments and keeping your academy connected.

START HERE / SETUP GUIDE

From signup
to your first parent.

The complete walkthrough, with product screenshots at every stage.

Open the setup guide
01  Create your academy02  Connect payments03  Set up your squads04  Welcome your parents

The academy library.

8 guides

Getting Started

Full 10-step walkthrough

FAQ

Common questions

Pricing

Plans, fees & billing

How It Works

4-step product overview

Connect Stripe

The required step before parents can pay. KYC, bank details, what to expect, and how to resume if you get interrupted.

Squads, Coaches & Staff

Create age groups, set capacity, assign coaches, and invite assistant staff with role-based access.

Products, Plans & Pricing

Term registrations, camps, events, one-off items. Set prices, capacity, and booking windows.

Recurring Subscriptions

Monthly, quarterly, or annual plans with optional free trials. Stripe auto-charges; parents self-serve cancel and update card.

Payments, Fees & Refunds

How money flows from parent to your bank. What the fees are and how they come out of the price you set, refund issuance, and what parents see on their card statement.

Sessions, Matches & Fixtures

Create training sessions, schedule matches with lineups, record results to the Match Centre.

Attendance Tracking

Mark attendance from your phone on the sideline in under a minute. Parents see their child's rate in real time.

Player Reports & Analytics

Track attendance, goals, session ratings; generate AI-assisted end-of-term reports.

How Parents Get Notified

What parents receive automatically — registration confirmations, session reminders, payment receipts, subscription alerts.

FAQ — Setup, Payments, Branding, Data

Common questions across getting started, parent payments, white-label branding, and how AcademyOS handles your data.

YOUR NEXT CHAPTER

A real conversation.
When you need one.